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24/7 Maintenance & Support

Rapteq offers outstanding first, second and third line support to small and medium sized businesses. We are committed to delivering a high level of service to our expanding range of clients all over the UK.

Our knowledgeable, certificated and skilled field engineers have experience to provide support for a range of technical issues and cover a vast range of device and technologies, such as:

  • Microsoft cloud solutions including Office 365 and Azure
  • Desktop & Server solutions across the Microsoft stack
  • Support for wide range of office devices such as Laptops, Desktops, Networked and managed Printers, Scanners, Fax machines, IP Phones and IP CCTV Systems
  • Networking issues such as networking protocols, firewalls, reverse proxies/load balancers, TCP/IP - DNS, DHCP, switching and routing
  • Installation, implementation and troubleshooting of virtual environments i.e. VMware, vSphere, Microsoft Hyper-V, Citrix XenSever etc

Additionally, our field engineers will work with you to:

  • Investigate and resolve complex I.T. incidents
  • Ensure accurate and detailed event recording on your incident handling system
  • Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
  • Ensuring adherence to and maintenance of defined policies and procedures
  • Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
  • Provide timely progress report to your I.T. person

Connect to us today to find out how we can transform your business

Address

Unit 007, Lovell House,
412 The Quadrant, Maxwell St, Birchwood,
Risley, Warrington WA3 6FW, UK

Phone

+44 (0)1925 500925