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24/7 Maintenance & Support

Rapteq offers outstanding first, second and third line support to small and medium sized businesses. We are committed to delivering a high level of service to our expanding range of clients all over the UK.

Our knowledgeable, certificated and skilled field engineers have experience to provide support for a range of technical issues and cover a vast range of device and technologies, such as:

  • Microsoft cloud solutions including Office 365 and Azure
  • Desktop & Server solutions across the Microsoft stack
  • Support for wide range of office devices such as Laptops, Desktops, Networked and managed Printers, Scanners, Fax machines, IP Phones and IP CCTV Systems
  • Networking issues such as networking protocols, firewalls, reverse proxies/load balancers, TCP/IP - DNS, DHCP, switching and routing
  • Installation, implementation and troubleshooting of virtual environments i.e. VMware, vSphere, Microsoft Hyper-V, Citrix XenSever etc

Additionally, our field engineers will work with you to:

  • Investigate and resolve complex I.T. incidents
  • Ensure accurate and detailed event recording on your incident handling system
  • Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
  • Ensuring adherence to and maintenance of defined policies and procedures
  • Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
  • Provide timely progress report to your I.T. person

Contact Us

Send Us A Message

Live Chat

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Call Us

UK Phone: +44 (0)1925 500925
IE Phone: +353 (0)582 2399
Pak Phone: +92 (0)3190 266432

Give our expert team a call with any questions or queries, we'll do our best to help.