24/7 Maintenance & Support

Rapteq offers outstanding first, second and third line support to small and medium sized businesses. We are committed to delivering a high level of service to our expanding range of clients all over the UK.

Our knowledgeable, certificated and skilled field engineers have experience to provide support for a range of technical issues and cover a vast range of device and technologies, such as:

Microsoft cloud solutions including Office 365 and Azure
Desktop & Server solutions across the Microsoft stack
Support for wide range of office devices such as Laptops, Desktops, Networked and managed Printers, Scanners, Fax machines, IP Phones and IP CCTV Systems
Networking issues such as networking protocols, firewalls, reverse proxies/load balancers, TCP/IP - DNS, DHCP, switching and routing
Installation, implementation and troubleshooting of virtual environments i.e. VMware, vSphere, Microsoft Hyper-V, Citrix XenSever etc

Additionally, our field engineers will work with you to:

Investigate and resolve complex I.T. incidents
Ensure accurate and detailed event recording on your incident handling system
Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
Ensuring adherence to and maintenance of defined policies and procedures
Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
Provide timely progress report to your I.T. person