24/7 Maintenance & Support
Rapteq offers outstanding first, second and third line support to small and medium sized businesses. We are committed to delivering a high level of service to our expanding range of clients all over the UK.

Our knowledgeable, certificated and skilled field engineers have experience to provide support for a range of technical issues and cover a vast range of device and technologies, such as:

- Microsoft cloud solutions including Office 365 and Azure
- Desktop & Server solutions across the Microsoft stack
- Support for wide range of office devices such as Laptops, Desktops, Networked and managed Printers, Scanners, Fax machines, IP Phones and IP CCTV Systems
- Networking issues such as networking protocols, firewalls, reverse proxies/load balancers, TCP/IP - DNS, DHCP, switching and routing
- Installation, implementation and troubleshooting of virtual environments i.e. VMware, vSphere, Microsoft Hyper-V, Citrix XenSever etc
Additionally, our field engineers will work with you to:
- Investigate and resolve complex I.T. incidents
- Ensure accurate and detailed event recording on your incident handling system
- Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
- Ensuring adherence to and maintenance of defined policies and procedures
- Liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
- Provide timely progress report to your I.T. person

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Give our expert team a call with any questions or queries, we'll do our best to help.