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Infrastructure, Servers and Desktop/Laptop Support

Refined from years of experience in the Server & Desktop support arena, Rapteq provides a range of installation and maintenance solutions as well as consultancy services across a wide range of leading Servers, Desktops and I.T infrastructure devices.

In Safe Hands

Security, availability and stability are recognised as critical criteria when delivering any level of Server support solution. Our knowledge, expertise and support resources are available to all our clients, which can be utilised by the businesses to fulfil their ever-changing work requirements. Rapteq has the necessary staff across Service Support, Service Delivery and Professional Services to respond to all types of I.T. Infrastructure, Server & Desktop incidents and requests.

Server Support

Our highly qualified teams of support engineers can install and maintain leading edge Server systems across all kinds of vertical markets. Additionally, we are able to provide support and maintenance across legacy, current and emerging products and technologies which all form a substantial part of Rapteq support base today. Wintel through to enterprise, such as low-end ProLiant’s to high end SUN and storage equipment, all are supported and maintained under the Rapteq’s support portfolio

Desktop & Laptop Support

Desktops, workstations and laptops are very much an integral part of all businesses these days with many being set up to be the access point to much more complex underlying business systems and applications. Just like with these critical systems it is important to have the necessary levels of support in place should anything go wrong with your work environment. This is where Rapteq can really make a difference with their comprehensive infrastructure of work device services that provides elements that include full incident lifecycle around hardware break/fix and installs, moves and changes.

UK wide Coverage

BACKUP & RECOVERY

Computer Associates
  • ArcServe
  • Universal Data protector (UDP)
EMC
  • Avamar
  • Centera
  • Data Domain
  • Networker
Microsoft
  • Systems Centre 2012 DPM
Symantec
  • BackupExec
  • Recovery
Veeam
  • Backup and Replication
  • Veeam ONE

DATA CENTRE NETWORKING

Cisco
  • Application Control Engine (ACE)
  • Fabric Interconnects
  • MDS SAN Switches
  • Nexus Fabric Manager
  • Nexus switches (3k, 5k, 6k, 7k, 9k)
  • Wide Area Application Services (WAAS)
Citrix
  • NetScaler
F5
  • LTM Load Balancer
KEMP
  • KEMP Load Master

DESKTOP COMPUTING

Citrix
  • AppDNA
    Edgesight
    Provisioning Server
    XenApp
    XenDesktop
Microsoft
  • AppLocker
  • App-V
  • Azure Remote App
  • Desktop Computing
  • Desktop Optimization Pack
  • Office 365 ProPlus (Office 365)
  • OneDrive for Business Online
  • (Office 365)
  • Planner (Office 365)
  • Remote Desktop Services
  • Windows (7, 8, 8.1, 10)

WIRELESS

Cisco
  • Aironet Access Points
  • Prime Infrastructure
  • Connected Mobile Experience (CMX)
  • Meraki MR Appliances
  • Mobility Express
  • CMobility Services Engine (MSE)
  • Wireless Lan Controller - Converged
  • Wireless Lan Controller - Unified
Site Survey
  • Desktop Site Survey
  • External Site Survey
  • Internal Site Survey

ROUTING & SWITCHING

Cisco
  • Catalyst Switches (2k, 3k, 4k, 6k)
  • ISR / ASR Routers
  • Meraki MS Switches
  • SME Routers and Switches
Dell
  • Power Connect
Draytek
  • SME Routers
  • HP, 3COM, H3C Networking Switches
Netgear
  • Networking Switches
Nortel
  • Networking Switches
Zyxel
  • Networking Switches
  • SME Routers

SERVER CORE INFRASTRUCTURE & MANAGEMENT

Microsoft
  • Active Directory (All Versions)
  • Active Directory Certificate Services
  • Active Directory Federated Services
  • Azure Active Directory (EM+S)
  • Azure Active Directory Domain Services
  • Azure AD Connect (Dir Sync, AADSync)
  • Rights Management Services (Azure/Onsite)
  • SQL (DBA)
  • SQL (Infrastructure)
  • Windows Server (2012+)
  • Windows Server (Pre 2012)
  • Systems Centre Virtual Machine Manager

DATA CENTRE VIRTUALISATION

Citrix
  • XenServer
Citrix
  • Azure Infrastructure Virtual Machines
  • Hyper - V
  • Site Recovery
VMware
  • Converter
  • Data Protection (VDP)
  • NSX
  • Site Recovery Manager
  • vCentre/ ESXi
  • vCloud Director
  • vCloud Networking and
  • Security
  • vRealise Automation
  • vRealize Operations Manager
  • vShield EndPoint
  • vShield Manager
  • vSphere (5.x/ 6.x)

PUBLIC CLOUD

Microsoft
  • Azure IaaS ExpressRoute
  • Azure IaaS Networking (Firewalls /Security)
  • Azure IaaS Servers and Storage
  • Exchange Online (Office 365)
  • SharePoint Online (Office 365)
  • Yammer (Office 365)

EUC/ DESKTOP VIRTUALISATION

VMware
  • Airwatch
  • AppVolumes 2.x
  • Horizon (6.x/ 7.x)
  • User Environment Manager (UEM)
  • Virtual SAN
  • vRealize Operations Manager
  • for Horizon

SECURITY

Cisco
  • AnyConnect Secure Mobility Client
  • ASA Appliances
  • ASA CX
  • Cisco IOS Zone Based/ Classic Firewall
  • Identity Services Engine (ISE) and ACS
  • IPS, FirePOWER, FireSIGHT and FireAMP
  • Iron Port Email Security Appliance, CMS
  • Iron Port Management Appliance
  • Iron Port Web Security Appliance
  • Meraki MX Appliances
  • Scan Safe
Citrix
  • Access Gateway
Microsoft
  • Advanced Threat Analytics (EM+S)
  • Azure Active Directory Privileged Identity Management
  • Azure Conditional Access
  • Azure Identity Protection
  • Azure Information Protection (EM+S)
  • Azure Multi-Factor
  • Authentication
  • Cloud App Security
  • Data Loss
  • Prevention(Exchange, SharePoint, O365)
  • Direct Access (Appliance and server)
  • Forefront Threat Management Gateway
  • Network Policy Server (NPS)
  • Systems Centre Endpoint Protection
Palo Alto
  • PA Series Firewalls
  • Panorama
Symantec
  • Endpoint Encryption
  • Endpoint Protection
VMware
  • Access Point
  • Identity Manager / Workspace One
  • Security Server
  • vShield EndPoint
  • vShield Manager

SERVER & STORAGE INFRASTRUCTURE

Cisco
  • Flexpod
  • Unified Computing System
Dell
  • Equalogic
  • Power Vault
  • PowerEdge Blade Servers
  • PowerEdge Servers
EMC
  • Celera
  • Clarion CX / AX Range
  • Isilon
  • RecoverPoint
  • VNX
  • VNXe
HPE
  • BL Servers and Cx000 Chassis
  • Flex 10 / Virtual Connect
  • ML and DL Servers
  • MSL Tape Library
  • P2000 Storage
  • P4000 Storage
  • P6000 Storage (EVA)
  • P8000 Storage (3Par)
  • StoreVirtual VSA
  • Systems Insight Manager
IBM
  • System x
Sun/Oracle
  • V Series, E Series, Netra Servers
NetApp
  • FAS2x00 Storage
  • FAS3x00 Storage
  • FAS6x00 Storage
  • OnTap
  • Operations Manager
  • Protection Manager
  • SnapManager
  • SnapMirror
  • SnapVault

Benefits of choosing Rapteq as your product support provider

  • Rapid access to help
  • Cost-effective and real-time support for issue resolution
  • Passionate and service focused support staff
  • Maximum compliance with the agreed Service Level Agreements (SLA)
  • Flexible support options including Add-on packages to expand the capabilities of your service contracts

Providing support to SMEs in the UK with strategic support resources available throughout major cities ensures that Rapteq is fully capable to provide rapid assistance on demand.

Connect to us today to find out how we can transform your business

Address

Unit 007, Lovell House,
412 The Quadrant, Maxwell St, Birchwood,
Risley, Warrington WA3 6FW, UK

Phone

+44 (0)1925 500925