1. INTRODUCTION AND SCOPE.
The Services are controlled and offered by Rapteq.com Ltd. from the United Kingdom and, regardless of your place of residence, your use of them is governed by the laws of the United Kingdom. Rapteq.com, Ltd. makes no representations that the Services are appropriate for use in other locations or are legal in all jurisdictions. Those who access or use the Services from other locations do so at their own risk and are responsible for compliance with local law. You hereby consent to the transfer and processing of your data in the United Kingdom and any other jurisdiction throughout the world, which may or may not have different levels of privacy protection than those in your jurisdiction.
The Services may provide links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.
Our Services are intended for general audiences over the age of 16 years old. We do not knowingly collect information from children under the age of 16 years old.
IF YOU ARE NOT AT LEAST 16 YEARS OLD, DO NOT USE THE SERVICES.
- Targeted Advertising.
- Website Analytics.
3. INFORMATION WE COLLECT AND MEANS OF COLLECTION. We collect information about you from a variety of sources, including from you directly providing it to us (e.g., when you open an account or contact us), from cookies and other tracking technologies that automatically collect information in the course of your use of the Services and from various third parties and public sources. You can use some of the Services without directly providing any information, but if you do not provide certain information or limit the operation of some cookies, you may not be able to use some of the Services we offer.
A. Information you Provide directly to us. Access to the general content on our Sites does not require you to provide us any personal (e.g., name, date of birth), contact (e.g., email address, phone number) and/or account (username and password) information.
You may provide personal information to us, if you choose to:
- Open an account or sign up for one of our newsletters;
- Submit a help request, a customer services inquiry or other inquiry to us, or fill in any other forms for the purposes of receiving our Services;
- Contact us about employment opportunities posted on the Sites; or
- Otherwise use the Services in a manner that you have requested.
Depending on which of these or any other Services you use, the personal information you provide may include your name, email address, user name, home address, telephone number, demographic information (age, gender, etc.), information posted by you on sites accessed via the Services and/or information provided by you in any help request or inquiry you make to us.
There is no need to provide to us, and we strongly discourage you from, providing any sensitive information about you or anyone else including, details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or information about your health.
B. Information collected via automated technologies and interactions. As you interact with the Services, we may collect information via automated means about your computer or mobile device, your preference settings, your location and your activities, including:
- IP address of your computer;
- Unique mobile device identifier;
- Technical information about your computer or mobile device such as type of device, mobile device ID number, screen resolution, web browser information and operating system or platform;
- Your preferences and settings (time zone, language, etc.);
- Internet provider or mobile carrier name;
- The URL of the last webpage you visited before visiting the Site;
- Information about your activity on the Services (e.g., your search queries, mis-formatted DNS entries, search results selected, clicks, pages viewed, search history, comments);
- If you are using a mobile device, your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically); and
Third-parties who provide us with products and services may also place cookies, ad tags and/or beacons that collect the information outlined above in order to provide us with products and services including, analytics tools such as Google Analytics and targeted advertising. Third parties, connected to our website, may also collect information about you from other sources and combine it with other information collected about you from third party websites not affiliated with us. For example, advertiser and advertising networks, as well as data analytics companies who service them, may participate in Online Behavioural Advertising and track your activity across various sites and/or devices where they display ads and record your activities, so they can show ads that they consider relevant to you.
C. Cookies and other Trackers (What is a cookie?).Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email) that links web pages to particular web servers and their cookies, and may be used for a variety of purposes, such as counting the number of visitors to the Sites, analysing how users navigate around the Sites, assessing what content or ads are viewed or clicked on by our visitors. Some ad companies and game developers use “flash cookies” for ads and games that use Flash media technology. We use the term “cookies” in this policy to refer to cookies and all such similar technologies.
Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the site. We use these technologies to let you navigate between pages efficiently, remember your preferences, track your use of the Services and generally improve your experience. Ad companies we work with place cookies on your computer to track your activities across various sites so that they can display ads on our Sites and third-party websites that are more relevant to you and your interests.
There are two broad categories of cookies:
- First party cookies, served directly by us to your computer or mobile device.
- Third party cookies, which are served by a third party on our behalf. We use third party cookies for functionality, performance / analytics, advertising and social media purposes.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.
- track traffic flow and patterns of travel in connection with our Services;
- understand the total number of visitors to our sites on an ongoing basis and the types of internet browsers (e.g. Chrome, Safari or Edge), operating systems (e.g. Windows or Mac OS), and screen resolutions used by our visitors;
- monitor and analyse the performance of our Services and to continually improve them;
- customize and enhance your online experience; and
- enable Rapteq and third-party advertising both on and off our Sites.
E. What types of cookies do we use?The types of cookies used by us and our partners in connection with the Services can be classified into one of the five categories below. We’ve set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.
Type of cookie
What it does
Strictly Necessary Cookies
These cookies are essential to operate the Sites and provide the Services by helping us provide basic functionality such as loading and rendering pages on the Sites and enabling your navigation around the Sites and use of certain features. They are also used to identify and prevent fraud and improve security.
Functionality cookies record information about choices you’ve made and allow us to tailor the Sites to you. These cookies mean that when you continue to use or come back to the Sites, we can provide you with our Services as you have asked for them to be provided. For example, these cookies allow us to store language preference.
Performance / Analytics Cookies
We use performance/analytics cookies to analyse how the Sites are accessed, used, or is performing in order to provide you with a better user experience and to maintain, operate and continually improve the Sites. For example, these cookies allow us to:
· Better understand our website visitors so that we can improve how we present our content;
· Test different design ideas for particular pages, such as our homepage;
· Collect information about site visitors such as where they are located and what browsers they are using;
· Determine the number of unique users of the Sites;
· Improve the Sites by measuring any errors that occur; and
· Conduct research and diagnostics to improve product offerings.
Advertising and Tracking Cookies
As you use our Sites, you will notice that it includes advertising. We allow third party advertising companies to place cookies on our Sites. These cookies enable such companies to track your activity across various sites where they display ads and record your activities so they can show ads that they consider relevant to you as you browse the web.
Social Media Cookies
Third parties that make their applications available through/on our Sites may set their own cookies in order to track the performance of their applications or customize those applications for you. For example, when you share an article using a social media sharing button on our Sites (e.g., Facebook, Twitter, or Instagram), the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us. Some pages of our website may also contain embedded content, such as video content from YouTube, and these sites may set their own cookies.
F. Cookie Controls.You can control your cookie settings as explained below. We may disclose your opt-out choices to third parties so that they can honour your preferences in accordance with applicable laws.
- Web Browser Controls.Most browsers allow you to change your cookie settings. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones we use to collect search activity information about its users), or block specific cookies. These settings will typically be found in the “options” or “preferences” menu of your browser. Please use the “Help” feature in your browser for more details regarding these settings.
We note that an optional browser setting known as Do Not Track allows you to express your preferences regarding tracking by advertisers and other third-parties. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
Flash Cookie Controls. You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website.
Web-Beacons. You can usually prevent the operation of web-beacons by changing your web-browser cookie settings and your ad choices, or for those in emails, by switching off images in your email client or viewing emails using only the “text” display (rather than “HTML” display”). See the “Help” section of your email client for instructions. Please see the All About Cookies website for further information about managing your options.
Google Analytics Controls. To see an overview of privacy at Google and how to opt out of certain Google practices, visit https://www.google.com/intl/en/policies/privacy. You can prevent your data from being collected by Google Analytics by downloading the Google Analytics Opt-out Browser Add-on. Opting-out is generally done by the third party dropping a cookie on your browser indicating your intent to opt-out. If you get a new device, install a new browser, erase, or otherwise alter the third party’s browser cookie file, you may clear the opt-out cookie and no longer be subject to its opt-out.
You may exercise choices regarding certain third-party advertising cookies through the following organizations:
- European Interactive Digital Advertising Alliance (“EDAA”). To learn more about the EDAA and your opt out options, visit their website.
- Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt out options for their members, see http://www.networkadvertising.org/choices/.
Please be aware that, even if you are able to opt out of certain Interest/behavioural/targeted -based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Interest/behavioural/targeted-based ads to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Rapteq is not responsible for effectiveness of, or compliance with, any third-parties’ opt out options or programs or the accuracy of their statements regarding their programs.
Promotional Communications. You can opt-out of receiving certain promotional communications (e-mails and newsletter) from us at any time by. For e-mails and newsletters by following the instructions as provided in e-mails to click on the unsubscribe link.
4. HOW WE USE YOUR INFORMATION. We may use your information for the following purposes:
- Identification and authentication: We use your identification information to verify your identity when you access and use our Services and to ensure the security of your personal information. This is so we can comply with our contractual obligations to you.
• Provide the Services: We process your personal information to provide the Services you have requested. This is so we can comply with our contractual obligations to you.
• Improving our Services: We analyse information about how you use our Services to provide an improved experience for our customers of all our Services, including product testing and site analytics. It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them.
• Compensating our partners: We process your personal information for purposes of calculating compensation to be paid to our third-party product/service providers and distributors and to analyse usage across products, services and distribution partner/channel. It is in our legitimate interest to appropriately determine amounts to be paid to our partners and inform our product roadmap and distribution strategy.
• Communicating with you: We may use your personal information when we communicate with you, for example if we are providing information about changes to the terms and conditions or if you contact us with questions. It is in our legitimate interest that we are able to provide you with appropriate responses and provide you with notices about our Services.
• Marketing: We may use your personal information to deliver relevant advertisements to you and measure the effectiveness of the advertising we serve to you. It is in our legitimate interest to provide more relevant and interesting advertising messages and inform our marketing strategy. We may use automated decision-making to deliver tailored advertisements based on your personal information. Where necessary, we will obtain your consent before sending such marketing messages.
• Exercising our rights: We may use your personal information to exercise our legal rights where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law or our Terms of Service.
• Complying with our obligations: We may process your personal information to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.
• Customizing your experience: When you use the Services, we may use your personal information to improve your experience of the Services, such as by providing interactive or personalized elements on the Services and providing you with content based on your interests. We may use automated decision-making to customize your experience based on your personal information. We may also aggregate and de-identify your information in such a way that you may not reasonably be re-identified by us or any other company, and may use this information for any other purpose.
5. HOW WE SHARE YOUR INFORMATION.
We share user information with others for various reasons. What information we make available to other companies depends on the nature of our relationships with them.
• Service Providers: We may share your information with vendors who provide services on our behalf such as voice transcription, email messaging, customer service, trouble shooting, survey providers, video players.
• Contests/Sweepstakes Partners: When you sign up to participate in a contest or sweepstakes, your information may be provided to our sweepstakes or contest advertisers, operators, or sponsors and the use of that information will be also governed by those advertisers, operators, or sponsors’ privacy policies or practices.
• Group Companies: We may share your information with our affiliates, which are entities under common ownership or control of our ultimate parent company for security, internal reporting and regulatory compliance.
• Fraud prevention: We may disclose your information when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
• Law enforcement purposes and public safety: If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, we may disclose any information we have about our users. We may disclose information collected about you in order to exercise or protect legal rights or defend against legal claims. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
• Sale or merger of our business: We may transfer your information to a third party if we or any of our affiliates are involved in a corporate restructuring (e.g., a sale, merger, or other transfer of assets).
We require all third parties to respect your privacy and to treat your information in accordance with the law. We only permit third parties to process your personal data for specified purposes and in accordance with our agreements with them.
6. We take the security of your information seriously and use appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing and against accidental loss, destruction or damage. We also limit access to information about you to employees who reasonably need access to it to provide products or services to you, or in order to do their jobs. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.
7. We retain the information we collect about and from you for as long as necessary to fulfil the purpose we collected it for and for the purpose of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information we process, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, accounting, or reporting requirements.
In some circumstances we may aggregate and de-identify your information in such a way that you may not reasonably be re-identified by us or any other company in which case we may use this information indefinitely without further notice to you.
In some circumstances you can ask us to delete your data: see ACCESS, REVIEW, REVISION & DELETION RIGHTS below for further information.
8. ACCESS, REVIEW, REVISION & DELETION RIGHTS.If you would like to access, review, revise or delete personal information we have collected from you, please contact us by email or post. Your specific rights regarding access, review, revision or deletion of your information is proscribed by local laws. Specific applicable local laws are outlined below.
Legal rights applicable to personal data collected in the EEA. Pursuant to the EU General Data Protection Regulation (Regulation 2016/679) (“GDPR”) natural persons (called data subjects) are afforded certain rights regarding their personal data, including the right to access, correct, delete, restrict or object to our use of, and receive a portable copy in a usable electronic format of your personal information. You also have the right to withdraw any consent that you have previously provided to us.
If you would like to exercise any of the rights outlined above, and the law of your jurisdiction requires us to honour that request, please send your request in writing to the address below. To assist us in processing your request in timely manner, please make your request in English if you are able to do so. Your request should include any information relevant to your request, including, without limitation: (i) your name, email and postal address; (ii) the specific right you are asserting (e.g., removal); and (iii) if you are requesting removal, a brief explanation of why you believe such information should be removed.
To help us prevent fraudulent removal requests, please also include a legible copy of a document that verifies your identity. You need not provide a government-issued document; a utility bill or similar mailing will suffice. You may also obscure parts of the document such as identifying numbers so long as the document continues to clearly identify you. If you are making the request on behalf of another person, please indicate your relationship to that person and provide evidence of your authority to make such request. All requests for removal will be reviewed by Rapteq’s legal and compliance team and we reserve the right, in compliance with applicable laws, to accept or reject, or make further inquiries regarding any requests.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.
9. INTERNATIONAL TRANSFER.
- Model Contracts. Where appropriate, we put in place specific contractual commitments in accordance with applicable legal requirements to provide adequate protections for your information. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Privacy Shield. We may also transfer data to the U.S. under the Privacy Shield framework which requires them to provide similar protection to personal data shared between the EU and the US.
10. CONTACT INFORMATION
Phone number – +44 (0)1925 500925
Address – Unit 5 Lovell House, 412 The Quadrant, Maxwell St, Birchwood, Warrington, WA3 6FW.
If you have questions or concerns regarding the way in which your personal information, collected in the EEA, is processed or transferred, please contact our Data Protection Officer at:
Address - Unit 5 Lovell House, 412 The Quadrant, Maxwell St, Birchwood, Warrington, WA3 6FW
Email – [email protected]